Refund & Lead Replacement Policy

Clients may be eligible for a full refund to their original payment method if:

1.1 A cancellation request is submitted before any leads, referrals, or services have been delivered or made accessible.

1.2 The order remains in “Pending Payment” or “Processing” status.

1.3 No deliverables, campaign activity, or fulfillment work has started on the order.

1.4 How to request a full refund before delivery : contact support via email or direct call at

[contact@refesat.com] || [+1 941-931-4100]

2.1 Lead generation is a marketing service, not a guaranteed outcome service.

2.2 Leads represent potential opportunities, not confirmed deals.

2.3 We do not guarantee conversions, appointments, or closed transactions.

3.1 Instead of direct refunds, our primary resolution method is lead replacement or account credit.

3.2 A lead may qualify for replacement if it meets one or more of the following conditions:

• Invalid or non-working contact information
• Duplicate lead from our system
• Lead does not match agreed targeting criteria
• Clearly fake or fraudulent submission

4.1 Clients are expected to make a reasonable effort to contact each lead.

4.2 Industry-standard follow-up includes multiple attempts across different days and times.

4.3 Requests may be denied if insufficient contact attempts are made.

The following do not qualify for replacement or refund:

• Lead is unresponsive
• Lead is not interested
• Deal does not close
• Lead does not meet your internal investment criteria

6.1 Requests must be submitted within 7 days of lead delivery.

6.2 Requests submitted after this period may not be eligible for review.

7.1 Claims must include reasonable supporting evidence such as:

• Call logs
• SMS or email attempts
• CRM activity

7.2 We reserve the right to verify all claims before approval.

8.1 Approved cases may be resolved through:

• Lead replacement
• Account credit
• Partial refund (when applicable)

8.2 The resolution method is determined based on the situation and service usage.

9.1 Excessive or repeated refund requests may result in account review or limitation.

9.2 We reserve the right to prevent misuse of the service.

10.1 Clients agree to contact support and allow time for resolution before initiating any dispute or chargeback.

10.2 We are committed to resolving issues fairly and in good faith.

10.3 Failure to contact support before initiating a dispute may affect the outcome of the review.

11.1 By purchasing our services, you confirm that you understand that lead conversion is not guaranteed.

11.2 You agree that lead quality is measured based on data accuracy and targeting, not conversion outcome.