Privacy Policy
This Privacy Policy explains how Refestates collects, uses, and protects your information when you use our website and services.
Last Updated: May 6, 2026
By using our website or purchasing any service, you agree to the terms of this Privacy Policy.
1. Introduction
This Privacy Policy explains how Refestates ("we", "our", or "us") collects, uses, and protects your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
We may collect the following:
- Name
- Email address
- Phone number
- Billing status
- Business information
- We do not collect or store full payment card details.
- All payments are securely processed through third-party payment providers such as Stripe.
- We only have access to limited payment information such as transaction status and partial card details provided by the payment processor.
2.2 Lead Information
For lead generation services, we collect and share information submitted by property owners, including:
- Name
- Contact details
- Property-related information
2.3 Usage Data
We may collect technical data such as:
- IP address
- Browser type
- Device information
- Website usage behavior
3. How We Use Information
We use collected data to:
- Deliver our services (leads and virtual assistant services)
- Process payments
- Communicate with users and clients
- Improve our services and user experience
- Comply with legal obligations
4. Sharing of Information
4.1 With Clients
Lead information may be shared with our clients (real estate professionals) as part of our services.
4.2 Service Providers
We may share data with trusted third-party service providers (such as payment processors, email delivery services, and CRM platforms) solely as necessary for business operations and service delivery. We do not sell, rent, or trade your personal information.
4.3 Legal Requirements
We may disclose information if required by law or to protect our rights and business.
5. Data Protection
We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain data only as long as necessary for business and legal purposes.
7. User Rights
You may request to:
- Access your data
- Correct your data
- Delete your data (where applicable)
Requests can be made by contacting us.
8. Cookies
We may use cookies and tracking technologies to improve user experience and analyze traffic.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
10. Consent to Contact & Communication Preferences
By providing your email address, you consent to receiving electronic communications from RefEstates regarding your account, orders, or inquiries.
11. SMS and Mobile Information
RefEstates may collect a mobile phone number when voluntarily provided on our forms.
Mobile numbers may be used to send SMS text messages when you have explicitly provided affirmative opt-in consent. SMS text messages may include real estate opportunity notifications, lead alerts, account or service updates, customer care responses, and relevant promotional offers as described in our SMS Terms & Conditions.
- Opt-Out: You can cancel or opt out of SMS messages at any time by replying STOP to any text message received from RefEstates.
- Help: Reply HELP to any text message for assistance or contact our support team at contact@refestates.com or +1 (941) 931-4100.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.
12. Updates to Policy
We may update this Privacy Policy at any time. Continued use of our services means acceptance of updates.
13. Contact
For any privacy-related questions, please contact us at contact@refestates.com or via our Contact Page.
Questions about your privacy?
Contact us and we'll be happy to help.