Privacy Policy

This Privacy Policy explains how Refestates ("we", "our", or "us") collects, uses, and protects your information when you use our website and services.

2.1 Personal Information

We may collect the following:

• Name
• Email address
• Phone number
• Billing status
• Business information
• We do not collect or store full payment card details.
• All payments are securely processed through third-party payment providers such as Stripe.
• We only have access to limited payment information such as transaction status and partial card details provided by the payment processor.

2.2 Lead Information

For lead generation services, we collect and share information submitted by property owners, including:

• Name
• Contact details
• Property-related information

2.3 Usage Data

We may collect technical data such as:

• IP address
• Browser type
• Device information
• Website usage behavior

We use collected data to:

• Deliver our services (leads and virtual assistant services)
• Process payments
• Communicate with users and clients
• Improve our services and user experience
• Comply with legal obligations

4.1 With Clients

Lead information may be shared with our clients (real estate professionals) as part of our services.

4.2 Service Providers

We may share data with trusted third-party service providers (such as payment processors, email delivery services, and CRM platforms) solely as necessary for business operations and service delivery. We do not sell, rent, or trade your personal information.

4.3 Legal Requirements

We may disclose information if required by law or to protect our rights and business.

We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

We retain data only as long as necessary for business and legal purposes.

You may request to:

• Access your data
• Correct your data
• Delete your data (where applicable)

Requests can be made by contacting us.

We may use cookies and tracking technologies to improve user experience and analyze traffic.

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

By providing your email address, you consent to receiving electronic communications from RefEstates regarding your account, orders, or inquiries.

RefEstates may collect a mobile phone number when voluntarily provided on our forms.

Mobile numbers may be used to send SMS text messages when you have explicitly provided affirmative opt-in consent. SMS text messages may include real estate opportunity notifications, lead alerts, account or service updates, customer care responses, and relevant promotional offers as described in our SMS Terms & Conditions.

• Opt-Out: You can cancel or opt out of SMS messages at any time by replying STOP to any text message received from RefEstates.
• Help: Reply HELP to any text message for assistance or contact our support team at contact@refestates.com or +1 (941) 931-4100.

We may update this Privacy Policy at any time. Continued use of our services means acceptance of updates.

For any privacy-related questions, please contact us at contact@refestates.com or via our Contact Page.